Returns & Refund Policy
Returns and Refunds
30-Day Money-Back Guarantee 💰
Shop with confidence. If you are not 100% satisfied, we will make it right.
🔒
Our Zero-Risk Guarantee
If your product arrives damaged, faulty, or is not as described, we will send you a replacement or give you a full refund within 30 days. No questions asked. No hassle.
How to Return an Item
1
Contact Us Within 30 Days
WhatsApp us or email truehomesa@gmail.com with your order number and reason for return.
2
Send Us a Photo
Share a photo or video of the issue via WhatsApp so we can resolve it as fast as possible.
3
Get Your Refund or Replacement
We process refunds within 3-5 business days back to your original payment method, or send a replacement immediately.
Items Eligible for Return
- Damaged or defective products
- Products not as described
- Wrong item received
- Unused items in original packaging within 30 days
Non-Returnable Items
Items that have been used, damaged by the customer, or returned after 30 days may not qualify for a refund. Consumable items (filters, pads, etc.) are non-returnable once opened.