Is trueHOMESA a legit South African store?

Yes! trueHOMESA is a proudly South African business. We are a registered sole proprietor based in South Africa, delivering to all 9 provinces. We have served 2,000+ happy SA customers and offer a 30-day money-back guarantee on everything we sell.

How long does delivery take?

Gauteng: 2-3 business days. Cape Town, Durban and other major cities: 3-4 days. Remote areas: 4-5 business days. Orders placed before 2PM on weekdays are dispatched same day. You will receive a tracking number once dispatched.

Do you deliver to my area?

Yes! We deliver to ALL 9 provinces across South Africa including remote areas. We use Paxi, PUDO, The Courier Guy and Aramex to ensure your order reaches you safely.

What payment methods do you accept?

We accept Visa, Mastercard, PayFast, Ozow, EFT (instant bank transfer) and Apple Pay. All payments are 100% secure with 256-bit SSL encryption. You will never need to worry about your card details.

What if my product arrives damaged or faulty?

Simply WhatsApp us within 30 days with a photo of the issue and we will send you a replacement or give you a full refund immediately. Zero hassle. This is our promise to every customer.

How can I track my order?

As soon as your order is dispatched, we will send your tracking number via email and WhatsApp. You can track your parcel directly on the courier website. If you have any issues, just WhatsApp us and we will track it for you.

Can I return a product if I changed my mind?

Yes! Unused products in their original packaging can be returned within 30 days for a full refund. Just WhatsApp us to arrange the return. Return shipping costs are covered by the customer for change-of-mind returns.

Are your products compatible with SA plugs and voltage?

All our electrical products are compatible with South Africa standard 220-240V power supply. Most USB-powered products include a USB-A cable and work with any standard SA USB charger or power bank.