Is trueHOMESA a legit South African store?

Yes! trueHOMESA is a proudly South African business based in Gauteng, delivering to all 9 provinces. Payments are handled by PayFast, one of South Africa's biggest payment providers, so we never see or store your card details. Every order is backed by our 30-day money-back guarantee.

How long does delivery take?

We deliver to all 9 provinces within 3–11 business days from the date your order is placed, and delivery is FREE on every order. This applies to Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Limpopo, Mpumalanga, North West, Free State, and Northern Cape. You will receive a tracking number via email once your order is dispatched.

Do you deliver to my area?

Yes! We deliver to ALL 9 provinces across South Africa including remote areas. All provinces receive delivery within 3–11 business days.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Instant EFT, Apple Pay and Google Pay, all processed securely by PayFast. Your card details go straight to PayFast and are never stored by us.

What if my product arrives damaged or faulty?

Email us at truehomesa@gmail.com within 30 days with your order number and a photo of the issue. We will send you a replacement or give you a full refund immediately. Zero hassle. This is our promise to every customer.

How can I track my order?

As soon as your order is dispatched, we will send your tracking number via email. You can track your parcel directly on the courier website. If you have any issues, email us at truehomesa@gmail.com and we will track it for you.

Can I return a product if I changed my mind?

Yes! Unused products in their original packaging can be returned within 30 days for a full refund. Email us at truehomesa@gmail.com to arrange the return. Return shipping costs are covered by the customer for change-of-mind returns.

Are your products compatible with SA plugs and voltage?

All our electrical products are compatible with South Africa standard 220-240V power supply. Most USB-powered products include a USB-A cable and work with any standard SA USB charger or power bank.