Privacy Policy
Privacy Policy
Last updated: July 2026
1. Information We Collect
When you place an order on trueHOMESA, we collect your name, email address, phone number, delivery address, and payment information. Payment details are processed securely by PayFast and are never stored on our servers.
2. How We Use Your Information
We use your information to process and fulfill your orders, send you order confirmations and tracking updates, respond to your customer service enquiries, and occasionally send you promotional offers (you can unsubscribe at any time).
3. Your Information is Safe With Us
We never sell, rent, or share your personal information with third parties for marketing purposes. We comply fully with the South African Protection of Personal Information Act (POPIA). Your data is stored securely using industry-standard encryption.
4. Cookies
Our website uses cookies to improve your shopping experience and help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some website functionality.
5. Your Rights Under POPIA
Under POPIA you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, and object to the processing of your information. To exercise any of these rights, contact us at truehomesa@gmail.com.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at truehomesa@gmail.com or WhatsApp us directly. We will respond within 24 hours.